Table of Contents:

  1. Product Returns (Changed Mind / Misc.)
  2. Product Returns (Warranty / Defective Item)
  3. Information for International Customers
  4. Cancellation Information
  5. Effective Dates

1. Product Returns (Preference / Changed Mind / Misc.)

Coyres provides a 30 day return window from the date of order delivery (based on tracking information) if certain conditions are met. View conditions and fee structures below. 

Orders outside the 30 day return window (from delivery, based on tracking information) are not eligible for a return and refund.

Only warranty repairs, exchanges, and store credits will be considered once the return window closes (unless extenuating circumstances exist).

To be eligible for a return and exchange or refund, your item must show absolutely no signs of use (effectively the same condition it was received in). It must also be in its original packaging with all included accessories properly organized in their original packaging (or an approved equivalent).

Your item will be inspected upon arrival for compliance.

Refunds

All returns for a refund in this category (Preference / Changed Mind / Misc.) will incur a 20% restocking fee (includes cancellation / refund fee), which will be deducted from your refund.

If your returned item is not in compliance, additional fees will be implemented at our discretion.

Exchanges

All returns for an exchange in this category will incur a 10% restocking fee. Exchanges may not be available at all times due to stock levels. The restocking fee, return shipping cost, and shipping for your new item will be charged in a new invoice-based order. If your returned item is not in compliance, additional fees will be implemented at our discretion. Your replacement item will be shipped in a separate order once the invoice is paid.

Shipping is non-refundable. You are responsible for all shipping costs. If you request a refund or exchange, the cost of return shipping will be deducted from your refund during processing or billed in a separate order. Our return label system offers excellent rates in the USA — finding a cheaper option is unlikely.

Note that our return system may automatically allow you to generate a label outside of the 30-day return window. The system is set up in this manner to expedite legitimate returns. This does not invalidate our policies. If you return an item outside of the return window, we will follow up with appropriate options.

2. Product Returns (Warranty / Defective Item)

The one (1) year limited manufacturer’s warranty we offer for most keyboards covers defects in material and / or workmanship in normal use conditions within the warranty period. Additional help may be available for DOA (dead / defective on arrival) products or those that become defective within the 30 day return window.

Descriptions and photographic or video evidence for all warranty / defective item claims.

Orders outside the 30 day return window (from delivery, based on tracking information) are not eligible for a return and refund. Only warranty repairs, exchanges, and store credits will be considered once the return window closes (unless extenuating circumstances exist). We reserve the right to send refurbished items as replacements for defective items within the warranty period.

During the warranty period, we will repair or replace / exchange (at the company’s discretion) products or parts of the product that are shown to be defective due to improper workmanship or materials, under normal use and maintenance. The warranty period is one (1) year from delivery of the product by us to the customer (based on tracking information).

Shipping will not be refunded or reimbursed for warranty returns / repairs / exchanges outside of the 30 day return window in the USA. You will be responsible for all shipping costs if a return occurs (see alternatives below). If extenuating circumstances exist, and you receive a refund authorization, return shipping costs will be deducted from your refund during processing.

Note that our return system may automatically allow you to generate a label outside of the 30-day return window. The system is set up in this manner to expedite legitimate returns. This does not invalidate our policies. If you return an item outside of the return window, we will follow up with appropriate options.

3. Information for International (Non-USA) Customers

Replacement parts for warranty issues will be sent to you for free, as we support right-to-repair and DIY, but please keep the following in mind when making a purchase:

All international shipping costs are non-refundable, and no shipping costs or import-related costs will be reimbursed if an item must be returned / additional items must be sent (even if your item is DOA / requires warranty repairs). VAT / tax / duty refunds are typically available if you return a product; please refer to your local laws for the appropriate paperwork.

4. Group Buy / Pre-Order Cancellations

Refunds are available before we place a purchase order for your group buy / pre-order item. Note that cancellation fees will apply. We will not accept cancellations after funds are transferred.

Cancellation and Refund Fees

All unfulfilled orders will be subject to a 4% cancellation / refund fee if a cancellation is approved charged by the payment processing institution.

5. Effective Date & Other Questions

This policy applies to all orders on, and after December 1, 2021.

Please contact info@coyres.com with questions.